iPhone, iPod Touch And iPad Replacement Parts For Repair Service
We Also Do Professional Parts Installations For You!Walk-In Hours: Mon-Sat 10 AM - 6 PM Sun 12 PM - 4 PM PST
PH: (916) 342-0550
Email: Email@iPhoneReplacementParts.com
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FAQ Terms
| iPhone Repair Service Q. How does the diagnostic Testing work? A. 3 Simple steps involved 1) Order the Diagnostic Testing service from our website. 2) Send your iPhone to our diagnostic center using your own packaging. Instructions on where to send your device and what to include will be made available to you after check out and will also be available with your printable invoice. 3) When we receive your iphone, we will determine the fault with your device. We will send you a detailed report and quote for your repair. If you approve the quote, we will send you a invoice for payment. If you do not approve, we will send you a salvage quote for your old iphone for purchase. The price will primarily depend on how bad and salvagable your remaining good parts are. iPhone Screen Replacement Service Q. How does the Screen Repair work? A. 3 Simple steps involved 1) Order the correct screen repair service. 2) Send your iPhone to our diagnostic Center using your own packaging. Instructions on where to send your device and what to include will be made available to you after check out and will also be available with your printable invoice. 3) When we receive your iphone, our technician will replace your screen and at the same time will determine if you have other issues with your iphone. Repair Service Guidelines Q. How long does your services take? A. Diagnostic service usually takes no more than 48 hours after we receive it. You have the option of accepting or declining the repairs done after the repair details. If you accept the repair cost, we then send you a invoice for the amount for payment. Once the invoice is paid, we proceed to repair your iPhone. Most repairs are usually done within 48 hours if we have your part in stock. A few repairs may take longer due to ordering the needed parts to complete your repair. Q. Which iPhone models do you repair? A. We repair ALL iPhone models 1st generation 2g and 3g iphones. Q. What payment methods do you accept? A. You can select a variety of payments using our paypal checkout: Visa, MasterCard, Discover and American Express during checkout. Money orders, Cashiers Checks and Personal Checks can be sent with your broken iphone also. All money orders, cashiers checks and personal checks will have a 10 hold on repair services until bank clearance. This will delay your iphone repair service until bank clearance. Q. Does this void my Apple warranty? A. Any repairs not done directly by Apple will ususally void your iPhone warranty, but in most cases we will give you a 90 day warranty on all faulty parts we install. Q. What happens to the broken parts after you repair an electronic device? A. We do not return your broken parts. We scrap the broken parts. If you request to the broken parts sent back with your repaired iphone, you must call or email us to make the request. There will be a added fee associated with this return service. Q. What if I don't want to pay the repair costs? A. Once we complete the Diagnostic Testing on your device, we will contact you thru phone or email with a detailed repair quote. If your option is to decline the repairs, we will ship your unit back to you. We do buy broken iphones for parts and depending on the condition of your iphone, we will offer to buy your broken iphone. Q. What happens if I authorize repairs to my device and have trouble making payment? A. We will try our best to work with you. We can help by working with you by possibly buying your iphone for giving you time for payment. This is only offered on a case by case basis. Q. Can I send my device to you in pieces? A. Yes. There will be an automatic $30.00 technician service fee to diagnose any iphone that is received disassembled. Due to the device already being in several pieces we will not be able to proceed with a standard diagnostic process. Most units in this usually take twice as much time or longer to completely diagnose each part separately and then reassemble. This fee will be applied to any services you end up authorizing repair for. If you decline service the $30.00 fee will still stand. Q. What happens if your prices change? A. We have a 14 day price guarantee on all our repair quotes. We will honor any quote price for 14 days after quote given even if we raise our prices during the 14 day period. Q. Is there damage caused by opening up your iphone? A. There may be minor damage caused by opening up the back case. When initially opening up any iphone, minor bending and scratches may occur. This is a normal occurance and is not covered under warranty. If you want a clean iphone back with no bending or scratches, a new back must be purchased with order. We are professional iphone technicians and know how to open iphones up with minimal if any damages to the back case. Shipping Current return shipping rates: US Priority mail is free on all repairs. All signature verifications and insurance is extra. Q. How fast is your return shipping? A. Within the US, our return shipping takes 1-3 business days. Address changes must also be phoned in AND emailed for verification purposes. We will NOT accept address change requests written on an invoice. You will be held responsible for calling in to change your address and emailing your changes for verification purposes. If we ship an order out using the address provided and the order is lost, we will NOT be held liable. Insurance and signature confirmation is the responsibility of the customer. If you want to add this service, you will need to call to add this to your order and be responsible for paying the added fee. All address changes will incur a $10 service charge. Q. What is your shipping policy on Self install parts or Accessories? A. We try our best to ship orders out the same day ordered. All orders usually ship within 2 business days of receiving order. Q. Do I get a tracking number? A. Tracking information is on file for every order with signature verification purchased. Contact us if you need tracking information on your order. Q. Can I get my item shipped to a PO Box? A. Yes. You can have your iPhone. Q. Dealing with lost packages? A. We make a strong effort to avoid package loss in transit. If your package is delivered and then lost/stolen we will try to help by contacting your local post office. This is why we recommend the purchase of signature confirmation. We are NOT responsible for lost packages, you must contact the shipping company and file a claim with them to receive compensation. Q. Do you ship internationally? A. Yes. We ship worldwide. Q. Providing incorrect shipping addresses. A. The customer will be responsible for providing the correct shipping address. There may be charges associated with address corrections. You knowingly accept these charges by placing an order with us and will be billed $10 for address corrections. Warranty Q. Is there a warranty on your services? A. All our repair services come with a 90 day warranty on parts and labor for repair services. No warranty for self installed parts. We have a warranty against defects in parts and workmanship for 90 days from ship date. Warranty is void for all parts with physical damage. For all RMA return requests shipping costs to us will be the responsibility of the customer and both ways if the device is out of warranty. Contact us at for warranty on your iPhone. You must request a RMA number prior to mailing back your iPhone. No returns will be accepted unless we issue a RMA number to customer prior to shipping. No returns will be taken without a valid RMA number (Return Merchandise Authorization). If after you receive your part back and your iphone is still not working properly, we will offer a $5 dollar shipping back credit to your account. Warranty policy is 90 days from the return shipping date from the original repair. All iPhones are in warranty if a related issue is reported to us by any means within those 90 days. You will then have 14 days to get the iphone to us before that warranty claim expires. The warranty period on a RMA iphone is 30 days from the RMA return delivery date or 90 days from the original repair shipping date (the longer of the two scenarios). Q. What is the abandonment policy? A. Due to our limited space and property liability issues, iphonereplacementparts.com CANNOT hold your iPhone indefinitely. When we receive your device you agree to make a diligent effort to keep in frequent contact with us (via either phone, email, or in person) and decide how you would like your order resolved. You will continue to communicate with us until the iPhone is returned to you. If you fail to communicate with iphonereplacementparts.com and/or cease to communicate with us, 120 days after the last date of contact iphonereplacementparts.com will assume that you have abandoned your iphone and will take the following actions: 1. If you do not owe any additional funds we will ship your order back to you via the shipping method we choose. 2. If you do owe additional fees for service, we will attempt to contact you with the contact information that you have provided at least three (3) times between the 120th through 150th day after your last date of contact with iphonereplacementparts.com dba island web group. a. If we still are unable to communicate with you we will deem the iPhone ABANDONED and we will irreversibly dispose of the iPhone. b. If we are able to communicate with you but you refuse to pay the amount owed, we will deem the device ABANDONED after one additional 30 day period. 3. iphonereplacementparts.com will make reasonable efforts to contact you using the contact information that you have provided. If after 150 days iphonereplacementparts.com is still unable to communicate with you we will deem the iPhone ABANDONED and we will irreversibly dispose of iPhone. If you do not agree with the terms of this policy, DO NOT leave your iPhone with iphonereplacementparts.com for service. Return Policy Q. What if I don't like the: New or Used Parts or service provided? A. We will gladly work something out to make sure you are satisfied. Parts used for self install are non-refundable and non-returnable. If you purchase a part that does not correct your problem, you will have to send the iPhone in for us to diagnose the problem (initial diagnostic fee may be waived in this case). Mail in iPhone repairs are final. We specifically watch for attempts at substitution of parts, serial#'s, and part#'s are all kept on file. Q. Will iphonereplacement parts charge a restocking fee for returning a product? A. We charge a 15% restocking fee for all merchandise returned plus all shipping charges incurred by iphonereplacementparts.com during initial shipped order. All refunds will not include shipping and handling charges paid by the customer at the time of order. Any fees associated with credit card chargebacks will be paid by the customer (no more than $60 per order). Secure Site Q. Is iphonereplacementparts.com safe for secure shopping? A. Yes, we operate a 100% secure paypal shopping environment during checkout. Privacy Policy Q. What is your current policy on private customer information? A. Privacy Policy Statement Our postal address is iParts And Phone Repairs 5921 San Juan Ave Suite 11b Citrus Heights, California 95610 We can be reached via e-mail at email@iphonereplacementparts.com or you can reach us by telephone at (916)342-0550 For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect no information on consumers who browse our Web page. The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website. With respect to cookies: We do not set any cookies. If you do not want to receive e-mail from us in the future, please let us know by writing to us at the above address. From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by writing to us at the above address. From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by writing to us at the above address. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. writing to us at the above address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. Customers may prevent their information from being used for purposes other than those for which it was originally collected by writing to us at the above address. Upon request we provide site visitors with access to no information that we have collected and that we maintain about them. Consumers can access this information by writing to us at the above address. Upon request we offer visitors no ability to have factual inaccuracies corrected in information that we maintain about them With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number. Legal Copyright Information Dispute Process Customer agrees that any disputes that cannot be resolved between the two parties must be heard in Sacramento county, California. Q. What is the Fraud Protection Policy? A. Our fraud protection policy protects island web group iphonereplacementparts.com and our customers from possible fraudulent activity. In certain cases, you may be required to verify your identity for our billing department before your order is shipped. These cases include, but are not limited to, high-dollar purchases, purchases with different billing and shipping information, and any purchase with incorrect billing information. We may need to speak with you during the verification process. You may verify your identity by emailing the proper identification to us. This may include a valid copy of your government issued ID, Passport, and/or the credit card that was used for the transaction. While this may inconvenience our customers, you can be assured this will help all our customers on future purchases. |
iParts And Phone Repairs
5941 San Juan Ave Suite 11B
Citrus Heights, CA 95610
(916)342-0550
A Sacramento, California USA Community
Citrus Heights, CA 95610
(916)342-0550
A Sacramento, California USA Community
Copyright © 2009-2010 iParts And Phone Repairs - All Rights Reserved
iParts And Phone Repairs and this website are in NO WAY associated with Apple Computer, Inc.
Apple, iPod, iPhone and iPad are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
Opening up your device may void Apple's warranty that you may or may not have.
iParts And Phone Repairs and this website are in NO WAY associated with Apple Computer, Inc.
Apple, iPod, iPhone and iPad are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
Opening up your device may void Apple's warranty that you may or may not have.
Contact us at : email@iphonereplacementparts.com
"Bringing `Em Back To Life, 1 iPhone At A Time"
